Crafting My Service Design Adventure
Navigating Paths, Visualizing Ideas, and Filling Knowledge Gaps
I've been diving into the world of service design for a year now. Along the way, I've soaked up a ton of theoretical knowledge and tackled various projects, both big and small, all centered around service design. But, despite the buzz, Service Design is still a bit of a new kid on the block. And that's where things get interesting – there isn't a one-size-fits-all theoretical framework to lean on.
And here's the twist: Design isn't a traditional A-to-B journey. It's got more curves than a rollercoaster. But here's where it gets even more interesting: even with all this dynamic sometimes I'm left feeling like I'm missing a puzzle piece to really get what service design is all about.
So, when it comes to learning service design, I've come to realize that making my own path is like finding that secret treasure map. Sure, there's the Double Diamond model, and a bunch of other templates folks use. But these aren't the only treasure maps in town. It's not just about following the crowd, it's about crafting my own way, figuring out what works based on real-world experiences. When I bring this unique mix to the table, suddenly I'm not just tackling projects, I'm confidently explaining to my team why we're taking certain steps and what we're getting out of it.
How Might We Develop an Effective Service Design Roadmap that Enhances Visual Comprehension and bridges Knowledge Gaps, so that can empower Project Planning and Knowledge Management?
My Service Design Roadmap
Power by Fabrie
1. Where does it come from?
The ubiquitous Double Diamond model is widely acknowledged, affirming design as a nonlinear process resisting singular explanations. A profusion of theories continues to surface, most offering overarching and generalized design paradigms. However, is there an alternative design path bearing a more distinct "service design" essence? Following a review of Stefan Moritz's insights in <Service Design - Practical Access to an Evolving Field>, I find resonance with the service design roadmap expounded in the book. This alignment serves as a foundation upon which I've introduced refinements and expansions to certain steps and methodologies. These adaptations have been visualized using boards, sticky notes, and graphical tools.
2. Why using this format?
While I have previously relied on note-taking tools like Notion, my inclination towards visual learning compels me to gravitate towards generating a variety of charts and diagrams. This visual approach lends itself to a representation that mirrors the cognitive process of contemplation and structuring. Additionally, it amplifies my comprehension of the distinctions and interconnections inherent in diverse service design tools and methodologies.
3. How to use it effectively?
At each juncture, I have harnessed the capabilities of the "linked chart cards" feature to catalogue pertinent theories and methodologies. These entries find placement within an accessible table. Furthermore, distinct theoretical approaches have been translated into visual representations, a strategic aid in the selection of pertinent approaches contingent on differing phases, attributes, and scenarios.
4. Join me in this journey!
My knowledge repository is a continuous work in progress. Recognizing that my personal experiences and perspectives impose certain limitations, I'm dedicated to consistently refining and augmenting it, ensuring that any existing gaps are thoroughly addressed.
If you'd like to share your insights or engage in a discussion, please don't hesitate to reach out for a chat. Your thoughts are always welcome!